MerchantGuide

Contract Templates

Upload, activate, and manage the document template used for partner agreements and signing workflows.

Last reviewed: Sep 14, 2026UI path: Merchant sidebar → Settings → Contract Templates

Before you start

Prepare the contract file you want to use as the active template.

Where to find it

Merchant sidebar → Settings → Contract Templates

Steps

Contracts page showing built-in agreement actions, upload area and empty active/version states — Contract templates before activationCurrent built-in agreement and upload controls with no active or uploaded template. Preview, download, activation and upload were not used.

View full-size image: Contract templates before activation

Step 1.

Open Settings → Contract Templates.

Step 2.

Upload the .docx template you want to use for partner agreements.

Step 3.

Review the supported placeholders shown on the page and fix the file if unsupported placeholders were rejected.

Step 4.

Review the template versions listed on the page.

Step 5.

Activate the version that should be used for new contract drafts.

Step 6.

Open a partner record afterward when you are ready to generate and send a contract.

Supported contract placeholder list — Supported contract placeholdersCurrent supported placeholder names supplied by the existing application utility. No contract file was uploaded, generated, activated or signed.

View full-size image: Supported contract placeholders

Settings explained

Active template is the version used for new contract drafts.
Template versions let merchants keep older versions for reference. Uploading a new active template archives the previous active version instead of deleting it.
Supported placeholders define which merge fields the DOCX file can use. The upload requires at least one supported placeholder and rejects unsupported ones.
Generate draft creates a contract DOCX from the active template inside the partner workflow.
Send, resend, and void are the merchant actions that control the contract lifecycle after a draft exists.
Signed output includes the generated DOCX and, after signing completes, a signed PDF summary for long-term reference.

Example

A merchant uploads a new agreement, activates it, opens a partner record, generates a draft, and sends the contract for signature before the partner starts the next campaign.

Tips and limits

Double-check the active template before sending a batch of new contracts.
Keep the source file in .docx format. PDF or unsupported placeholder files will not activate as templates.
Activate the right version first instead of assuming the latest upload is already live.
If a partner says the contract looks outdated, review the active template and the contract version history.