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Troubleshooting
Solve common access, setup, payout, storefront, and campaign issues with plain-language checks.
Last reviewed: Apr 9, 2026UI path: Documentation → Troubleshooting
Go here if...
I have an access or login problemStart with account email, invitation, store context, and tier access checks.I have a payout or contract problemStart with payout setup, verification, thresholds, pending status, and contract state.I have a storefront or campaign problemStart with storefront access, theme placement, discount visibility, and campaign setup checks.
When to use this page
- Something is blocked and you need the fastest matching troubleshooting path.
- You already know the problem area but need the right first checks before escalating.
Before you start
- Confirm which role and store context are affected.
Top tasks
Success looks like
- You can identify the issue category and open the detailed troubleshooting page without scanning multiple guide families.
- You understand the first checks to run before changing settings elsewhere.
Where to find it
Documentation → Troubleshooting
Steps
- Identify whether the problem affects merchants, Standard Affiliates, VIP Partners, or shoppers.
- Confirm the correct store context and role before changing settings.
- Review the matching detailed troubleshooting page for access, payouts, contracts, storefronts, or campaigns.
- Use the quick checks below before escalating the problem.
Common causes
- Access issues often come from account email mismatch, missing store affiliation, or the wrong tier.
- Payout issues often come from missing setup, missing verification, or minimum threshold rules.
- Storefront issues often come from access mode, missing products, or unfinished builder changes.
- Campaign issues often come from audience filters or message setup.
Example
A VIP Partner cannot see the builder. The first check is whether the partner is in the right store context and still has VIP access for that store.
Tips and limits
- Always confirm the exact page where the issue happens before changing settings elsewhere.
- If the issue affects money or access, record what changed and when before troubleshooting further.
- Start with the detailed troubleshooting page that matches the problem instead of guessing across multiple settings pages.
Common issue matrix
| Problem | First check | Next check |
|---|---|---|
| Magic link did not arrive | Confirm the email address | Check inbox filters and try again |
| Builder is missing | Confirm VIP access for the current store | Review store switcher and tier state |
| Payout request failed | Confirm available balance and threshold | Review payout method verification |
| Discount is not showing as expected | Review storefront access and discount settings | Check visibility mode and scope |
| Campaign send is blocked | Review campaign status and required fields | Confirm audience filters and send timing |