Payments and billing
Understand merchant payout setup, partner payout methods, payout requests, payout review, and the current live billing state.
Summary
Understand merchant payout setup, partner payout methods, payout requests, payout review, and the current live billing state.
Where to find it
Merchant sidebar → Payouts or Settings → Payout Settings; Partner dashboard → Payout Settings
Before you start
- Complete the payout setup that matches your role.
Steps
Merchant payout readiness
Merchant payout settings showing readiness and minimum payout controls.
Partner payout request flow
Partner payout settings with method selection, verification status, and request button.
Payout queue and history
Merchant payout queue and payout history views.
- Merchants should confirm payout readiness in Settings → Payout Settings before handling requests.
- Partners should open Payout Settings to choose a method and complete any missing account setup.
- Partners can request payout once the available balance meets the required threshold.
- Merchants review requests in the payout queue and approve or decline them.
- Both sides can review payout history afterward.
Settings explained
- Merchant payout settings determine whether payout operations are actually ready.
- Partner payout settings decide which method should receive the payout and whether the account is fully linked or verified.
- Minimum payout amount can come from shop defaults or a partner-specific setup depending on the flow shown in the UI.
- Manual payouts are recorded by merchants when they need to process a payout outside the regular request flow.
Example
A partner connects Stripe, waits until the available balance reaches the minimum amount, sends a payout request, and then sees it remain pending until the merchant approves it in the queue.
Tips and limits
- Requesting payout too early will fail if the threshold or verification requirements are not met.
- Merchant payout approval should always happen after readiness and fraud checks.
- If you do not see a billing or plan page in your account, use the payout pages that are available and contact support if you need billing help.