Storefront and campaign issues

Steps

1. Confirm whether the issue is in the builder, the live storefront, or the campaign page.
2. Review the current store context first.
3. Check access mode, discount settings, and product availability before changing content.
4. If the issue is a campaign problem, check campaign status and audience setup before editing the message itself.

Common causes

• Missing builder tools often come from the wrong store context or missing VIP access.
• Missing products often come from product sync or product selection issues.
• Discount confusion often comes from discount mode or product-scope choices.
• Campaign send issues often come from required fields, audience filters, or send status.

Example

A storefront looks correct in the builder but not in the live view. The merchant checks access mode and storefront status first, then reviews the live shopper preview again before changing the design.

Tips and limits

• Compare the builder with the live view before assuming a design change failed.
• If the discount looks wrong, check both the program rule and the storefront setting.
• Campaigns are easier to fix when you confirm status and audience first.

Common fixes