merchantstandard affiliatevip partner
Payout and contract issues
Solve the most common payout request, payout status, contract status, and signing problems for merchants and partners.
Summary
Solve the most common payout request, payout status, contract status, and signing problems for merchants and partners.
Where to find it
Documentation → Troubleshooting → Payout and contract issues
Before you start
- Confirm whether the issue is on the merchant side or the partner side.
Steps
- Confirm whether the issue is about method setup, request eligibility, review status, or signing status.
- Check the current status badge before trying to fix the problem.
- Review the connected settings page or contract detail before taking a new action.
- Confirm whether the problem belongs to the partner side or merchant side.
Common causes
- Missing payout request action usually means balance, threshold, or method readiness is not complete.
- Pending payout means the merchant still needs to review the request.
- Declined or failed payout means the request was not completed and needs follow-up.
- Voided or expired contract means that version cannot be signed anymore.
- Viewed but unsigned contract means the partner opened the agreement but has not finished signing yet.
Example
A partner cannot sign a contract, checks the status badge, and finds that the contract is no longer active, so the next step is to ask the merchant to review the agreement version instead of trying to sign it again.
Tips and limits
- Check the status before retrying a payout or signing action.
- Merchants should review payout readiness before troubleshooting partner-side request errors.
- Partners should confirm the active store before assuming a payout or contract record is missing.
Common fixes
| Problem | First check | Next check |
|---|---|---|
| Request payout button is missing | Check available balance and minimum payout amount | Check payout method readiness and verification |
| Payout request is still pending | Confirm the merchant has reviewed the queue | Check for related fraud review or readiness issues |
| Contract cannot be signed | Check whether the contract is still active | Review whether it is voided or expired |
| No contract appears | Confirm the current store context | Ask the merchant whether the agreement was sent |