All rolesTroubleshooting
Access, login, and store context issues
Fix the most common problems related to magic links, missing dashboard access, wrong store context, and missing VIP tools.
Last reviewed: Apr 9, 2026UI path: Documentation → Troubleshooting → Access, login, and store context issues
Before you start
- Confirm which account email and store relationship are affected.
Where to find it
Documentation → Troubleshooting → Access, login, and store context issues
Steps
- Confirm the affected role: merchant, Standard Affiliate, or VIP Partner.
- Confirm the email address used for the account.
- Check whether the active store is the expected one.
- Review whether the problem is missing login access, missing store access, or missing VIP tools.
Common causes
- Magic link problems usually start with the wrong inbox, spam filtering, or an outdated email address.
- Store context issues happen when the dashboard is open in the wrong store.
- VIP tool issues usually come from store-specific tier access rather than a broken account.
- Disconnected store notices mean the dashboard may redirect you to the default store.
Example
A VIP Partner thinks the storefront builder disappeared, but the problem is that the dashboard opened in a different store where the partner only has standard access.
Tips and limits
- Check the active store before assuming a feature was removed.
- If a magic link never arrives, confirm the account email before requesting more links.
- If the store selector shows only one store, that can still be correct when one active affiliation exists.
Common fixes
| Problem | First check | Next check |
|---|---|---|
| Magic link did not arrive | Confirm the email address on the account | Check inbox filters and request a fresh link |
| VIP tools are missing | Confirm the active store | Confirm VIP access still applies to that store |
| Redirected unexpectedly | Check whether the selected store was disconnected | Review the default store and switch back if needed |
| Store switcher is missing | Confirm whether there are any active affiliations | Check whether account data is still loading or unavailable |